Creative Community Pottery customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Our Contact details

by Post:

by Email:

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Purchase or account history
• Information relating to compliments or complaints

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

• Health information you share with us so that we can help you access our classes

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Records of consent, where appropriate

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Click here for guidance about the right of access.
• Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure- You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing
• Your right to object to processing- You have the right to object to the processing of your personal data.Read more about the right to object to processing
• Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.Read more about the right to data portability
• Your right to withdraw consent When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract-we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes:

• Consent- we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from:

• Directly from you

How long we keep information

• We will keep your data on file digitally for as long as you are registered with CCP plus however long is required to process cancellation of your registration.
• Emails or written communications you send to us may be archived for up to 6 years or for as long as they are needed to run the business and fulfil our record keeping obligations.
• If you sign up to our mailing list we will keep your details until you unsubscribe.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

• In exceptional circumstances where we are worried about your safety and wellbeing we may share your information with relevant organisations for safeguarding reasons
• We will never share your data with anyone else.

Sharing information outside the UK

CCP use Google cloud services to store your data so that we can access it easily and remotely. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Google uses it’s own comprehensive policies to store data on servers around the world (including outside of the UK and the European Economic Area). Details of Google’s policies for data transfer are here and the multi-national government agreed framework they use is here.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google

Category of recipient: Storage Provider

Country the personal information is sent to: Outside of the European Economic Area

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs), the Data Privacy Framework and UK adequacy regulations.

Cookies

Our website www.creativecommunitypottery.com does not use cookies.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: